CONSULTANCY PRODUCTS AND SERVICES

  Going live is only the beginning.

After 6–12 months, most organisations identify inefficiencies, missed opportunities, or evolving requirements. Our structured methodology ensures change is controlled, prioritised and delivered effectively.

Our Approach

1. Capture change requests and improvement initiatives
2. Review collectively with your senior leadership via a Steering Committee
3. Approve, defer or reject changes based on business value
4. Group approved items into structured sprints
5. Deliver enhancements via controlled release cycles
6. Communicate changes with documentation ahead of deployment
7. Report back on a bi-weekly or monthly basis via a clear release plan

This ensures innovation without disruption.

Our NetSuite account reviews provide a clear, personalised assessment of how your system is currently set up and where it can better support your business. During the review, we look closely at:

• The features and modules you have enabled
• Any customisations or bespoke workflows in place
• Your existing configuration options and how they are being used

All findings are documented and presented in a collaborative workshop. This session gives you the space to explore what’s working well, ask questions, and understand not only the tools you’re already using but also the features you may be missing out on. These conversations often uncover opportunities to streamline processes, improve efficiency, and enhance the way your teams work.

We also take time to compare your current business practices with your NetSuite configuration. As your organisation grows and evolves, your system should evolve with you. NetSuite is designed to scale, but ensuring it aligns with your real‑world processes is key to getting the most from your investment.

Having an expert guide you through this review means you receive tailored recommendations and flexible support. If your historic setup no longer reflects your current operations, we help you confidently navigate the change process and bring your configuration back in line with your business needs.

NetSuite delivers two major releases annually.

While updates bring innovation, they also introduce risk if untested.

We provide:

· Process validation in release preview

· Customisation impact assessment

· Risk mitigation support

Your ERP underpins your operation. Confidence at release is non-negotiable.

Your transaction documents are customer and supplier-facing brand assets.

We design and build a range of outputs, including:
• Branded invoice templates
• Purchase order layouts
• Statement formats
• Bespoke PDF outputs aligned to your brand guidelines

These are just some examples of the services we offer. Whether refining existing outputs or building from scratch, we ensure consistency, clarity, and professionalism across every transaction document.

Did you know NetSuite supports EFT? Perhaps you were aware, but your bank format isn't available? We have built many XML file formats for our customers and would be happy to assist.

All new formats are followed with a 'penny test', whereby we will work with you to test a series of penny transactions, successfully process to the correct bank accounts, for the correct amounts. Upon successful testing your new formats will be available for use, saving you hours with supplier payments.

Managed Service - Right-Sized Support

Not every organisation needs a full-time NetSuite team, but every organisation needs dependable expertise.

Our Managed Service model is built around right-sizing support:

· Agreed monthly capacity aligned to your needs

· Flexible allocation across support, improvements and advisory

· Predictable cost structure

· Scalable as your business grows

Additional support can be layered in as required. This approach ensures stability without overcommitment.

Hours for support are Monday - Friday, 9am - 5:30pm.

Effective systems depend on confident users.

We provide tailored training aligned to:

· Your configuration

· Standard operating procedures

· Your user roles

Available in classroom or virtual formats, our training focuses on practical application not generic theory.

When processes live only in people’s heads, risk increases.

We create clear, cross-functional process maps that:

· Define end-to-end workflows

· Identify system touchpoints

· Clarify segregation of duties

· Support onboarding and resilience

· Aid acquisition or scaling scenarios

Process visibility drives operational maturity.

Clear documentation prevents project delays.

We support by:

· Writing structured technical requirements

· Translating business needs into developer-ready documentation

· Reviewing third-party specifications

· Clarifying ambiguous terminology

Our experience across both client-side and partner environments allows us to bridge commercial and technical language effectively.